Elbow-deep in a furnace, phone buzzing in your pocket
By the time you wipe your hands off, they've hung up and called the next company on Google.
Every service call answered. Even with your hands on a wrench.
ShopCallback connects to the phone line you already have and picks up in a natural, human-like voice — books the appointment, answers the usual questions, or takes a message and texts you the details.
Don't take our word for it. Call it. Right now.
(289) 278-9031Real number. It picks up on the first ring. Ask it whatever a customer would ask.
On a computer? Grab your cell. It's more fun that way.
Picks up 24/7
Set up in minutes
Custom trained on your shop
Works in 30+ languages
Sound familiar?
You didn't open a shop to sit by the phone.
Nobody leaves a voicemail anymore
They just call the next number. That ring you missed was probably a service call.
Nights, weekends, the 2 a.m. burst pipe
Emergencies don't wait for business hours. Neither should someone picking up the phone.
A dispatcher costs $3,000 a month
And they still take lunch, call in sick, and go home at 5.
Seriously, just call it.
This is the same ShopCallback technology your customers would get — this live line is trained on a sample auto shop, so ask about prices, hours, or booking an oil change to hear it in action. Your business would get its own, trained on your services.
(289) 278-9031
Real number · it picks up
Up and running before your coffee's cold
Setup takes minutes, not weeks. No new phones, no apps to learn, no IT guy.
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Keep your number
It connects to the phone line you already have. Calls you don't answer roll over to ShopCallback instead of voicemail.
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It answers like your best front-desk person
We train it on your hours, services, and prices. It talks in a voice so natural most callers never think twice.
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You get the details right away
Every call turns into a text or email: who called, what they wanted, what got booked — even synced to your shop software.
See it in action: an after-hours call at an HVAC and plumbing company
A sample call and the text the owner gets, even at 2 a.m. This is an example conversation.
- CallerMy furnace just stopped working and the house is getting cold.
- ShopCallbackI'm sorry, that's no fun. Is anyone in the home without heat right now, and is there any smell of gas?
- CallerNo gas smell. We're just cold. I have two kids.
- ShopCallbackThanks. I'll mark this as urgent and send the details to the team right now. Can I get your name and address?
- CallerPriya Shah, 14 Maple Street.
- ShopCallbackGot it, Priya. The team will call you back as soon as they can. If you ever smell gas, leave the house and call 911.
What the owner receives
ShopCallbacknow
Urgent service call
Priya Shah · 14 Maple Street
Furnace stopped working, no heat, two kids in home. No gas smell reported.
Needs callback
Callback: (555) 010-0163
What it can do
Everything a good front-desk person does, without the sick days.
Answers every call
First ring, every time. Even at 2 a.m. on a Sunday.
Books appointments
“Can you fit me in Tuesday?” gets a yes and a time slot, not a voicemail.
Custom trained on your shop
Set up with your hours, services, and ballpark prices.
Takes real messages
Name, number, address, and what's wrong — texted the moment they hang up.
Handles the regulars' questions
“Do you service heat pumps?” “What's your emergency rate?” Handled.
Steps aside when you pick up
It only takes the calls you'd have missed anyway.
Sends reminder texts
Customers get a text before their appointment, so they show up.
Makes reminder calls
Calls the day before to confirm. You pick text, call, or both.
Speaks 30+ languages
Starts in Spanish or Punjabi? It keeps up and books them in just the same.
Missed call calculator
What are missed calls costing you?
Lost every month
$4,246
≈ $50,946 a year
ShopCallback costs less than one of those jobs.
Forget buying more ads. Just stop losing the calls you already get.
Fair questions
The stuff every shop owner asks us first.
Will customers know it's not a person?
It talks in a natural, human voice, and most people just get their question answered. If someone asks, it says straight up that it's the shop's automated receptionist looking after them until you're free.
What if it can't answer something?
It doesn't guess. It takes the customer's name, number, and question, tells them you'll call back, and texts you the details right away.
Do I need new phones or equipment?
No. It connects to the phone line and number you already have, and setup takes minutes. Calls you don't pick up get forwarded to it, same as voicemail except useful.
What happens when someone calls with a burst pipe or no heat at 2 a.m.?
It answers right away, any hour. It takes the customer's name, number, and what's going on, then texts you the details so you can decide whether to call them back right then. Emergency callers get a real answer instead of a voicemail beep, and they don't move on to the next company.
Can it book service calls while my techs are on a job?
Yes. It books service calls for the services, hours, and number of slots you set, so a customer can get on the schedule while everyone is on a roof or under a sink. Every booking is texted to you.
What if my customers don't speak English?
It speaks more than 30 languages. A customer can start the call in Spanish, Punjabi, or Mandarin and it follows right along, books them in, and texts you the details in English.
Does it work with the software I already use?
It can. Updates come by text or email, and bookings can sync with the calendar or shop management software you already run.
Will it quote prices for repairs or installs?
It doesn't guess. It only offers what you've set up. For anything else, like a custom install quote, it takes the customer's name, number, and details, tells them you'll call back, and texts you right away.
What if a caller needs a trade or job I don't do?
You decide what it can offer: services, hours, how many slots. If a caller asks for something outside that, such as a type of work you don't take, it doesn't promise anything. It takes their details and you decide what to do with the lead.
What does it cost?
Depends on your shop and call volume. Email us. One message, no sales pitch, straight answer.
Get it for your shop
Leave your number and we'll call you back — usually same day — to set it up on your line. No sales pitch, no obligation.
Rather email? [email protected]
Never send another customer to voicemail.
Call the demo and hear it for yourself. When you're ready, one email gets it set up for your shop.
Custom trained on your shop. Set up in minutes. You keep your number.
Also built for: Auto repair shops, Body shops, Salons & barbershops, Auto detailing. Or read our HVAC answering service guide and plumber answering service guide, learn whether missed call text back is enough, or compare an AI receptionist, answering service and voicemail.